FAQ

  • Do you ship overseas?
    • Yes, we ship all over the world.
  • How long will it take to get my order?
    • It depends on where you are. Once your order has been confirmed we will dispatch it to you within 1-3 business days. Your confirmation email will contain your delivery details. For more details see our shipping policy.
  • Can I return my product?
    • We strive to make you happy with your purchase, but if you need to return an item just email us at contact@housequeiroz.com with your name, order number and products to be returned and we will walk you through the process.
    • Items must be shipped within 7 calendar days of delivery
    • Items must be on its original condition, unused and unwashed with all original packaging.
    • Shipping costs are not eligible for refunds
    • Customers are responsible for all shipping costs
    • We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items are FINAL SALE.
    • For more details see our returns policy.
  • How do I care for my products?
    • See our Care Instructions page for details.
  • Any other question?
  • Can I change my order after it’s been placed?
    • Unfortunately once an order is placed we are unable to make adjustments.
  • How do I reach customer service?
    • For all inquiries please contact us at contact@housequeiroz.com. Our customer service hours are Monday to Friday from 9 am to 5 pm PST.
  • What payment methods do you accept?
    • Visa, Mastercard, AMEX, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Interac, and PayPal
  • Where do I check the status of my order after it’s been placed?
    • Once your order has been shipped you will receive a confirmation email with a tracking number.
  • Do you accept exchanges?