Do you ship overseas?
- Yes, we ship all over the world.
How long will it take to get my order?
- It depends on where you are. Once your order has been confirmed we will dispatch it to you within 1-3 business days. Your confirmation email will contain your delivery details. For more details see our shipping policy.
Can I return my product?
- We strive to make you happy with your purchase, but if you need to return an item just email us at firstname.lastname@example.org with your name, order number and products to be returned and we will walk you through the process.
- Items must be shipped within 7 calendar days of delivery
- Items must be on its original condition, unused and unwashed with all original packaging.
- Shipping costs are not eligible for refunds
- Customers are responsible for all shipping costs
- We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items are FINAL SALE.
- For more details see our returns policy.
How do I care for my products?
- See our Care Instructions page for details.
- Any other question?
Can I change my order after it’s been placed?
- Unfortunately once an order is placed we are unable to make adjustments.
How do I reach customer service?
- For all inquiries please contact us at email@example.com. Our customer service hours are Monday to Friday from 9 am to 5 pm PST.
What payment methods do you accept?
- Visa, Mastercard, AMEX, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Interac, and PayPal
Where do I check the status of my order after it’s been placed?
- Once your order has been shipped you will receive a confirmation email with a tracking number.
Do you accept exchanges?
- At this time we are unable to process exchanges, if you need assistance please contact us at firstname.lastname@example.org